Terms and Conditions

Privacy Policy

We respect your privacy!

myIDolls recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.

We treat your personal information with the utmost care in accordance with the law Personal Data Act (PuL).

The Swedish company myIDolls AB, reg. no. 556672-0107, does not sell or rent our customer’s personal data to any other entity.

If you have further questions you may contact myIDolls team at any time at:

E-mail: info@myidolls.com OR on our
Phone number: +46 (0) 31-20 89 89  (Phone hours between 9-12 o’clock on Every blue moon and Solar eclipse between April and June)

OR if you wish to send us a handwritten letter please use this address:

myIDolls AB
Box 308
401 25  Gothenburg
SWEDEN

Payment Methods

The product prices displayed on the website are inclusive Value-Added Tax (VAT). Shipping rates are applied per order.

The following payment methods are accepted:

  • Credit cards and Debit cards
  • PayPal
  • Klarna
  • Swish

Card Payment 
Can be made by the following credit cards: Visa, Mastercard. Payment can also be made by the following debit cards: Visa and Maestro. (Maestro and Visa Electron: please check with your bank to make sure your card is valid for online purchases). The purchases made with Visa and Mastercard are verified by a secure code.

Paypal
When selecting the PayPal option, you will be directed to the PayPal site to “Log In” and review the amount shown before clicking “Pay Now”. Once this transaction is complete, you will then return to the website.

Our customers from countries that are not members of the EU may have to pay an extra tax.

Klarna 
We are providing the payment services of Klarna.

Pay now, directly at the checkout with your existing credit or debit card.

Pay later, you can pay for your order 14 or 30 days after shipping. Klarna will send you an email with payment instructions once your order is shipped. 

Slice it, spread the cost of your purchase into equal monthly payments without paying interest.

Read more about Klarnas payments here

Swish
With Swish for trading, all you need to make your payment online is your smartphone!

Credit Card Details

If you make a purchase online and chose to pay by credit card, you will provide your credit card information on our website to finalize your purchase. Klarna Bank AB takes all credit risk and fraudulent, so that our webshop is guaranteed safe payment. The processing of your credit card details is necessary in order for us to be able to fulfill our contractual obligations to you.

myIDolls does not wish to collect personal information from anyone under the age of sixteen (16). If you are under eighteen (18), we require that you inform and get your parents or guardians consent before purchasing anything or provide any personal data to us.

But children big or small are more than welcome to contact us at hello@myidolls.com! Or send a written note or drawing to our address!

Refund

If you selected invoice as payment method, you will receive a corrected invoice by email.

If you have already paid your invoice, Klarna will contact you for a refund within a few days.

If you have chosen to pay by card or by direct payment through your bank, Klarna will contact you and repay you within a few banking days.  

If you have chosen to pay with Paypal, the money is refunded to the same account that was charged at the time of purchase.

If you have chosen Swish and you regret your purchase or in case of complaint, we reimburse all or part of the purchase amount to your account.

Refunds will be made within 10 days of us receiving your return.